Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Aer Lingus Vacation Store

4.3 | Great
  • 94% Recommend
Service Level
  • Luxury
  • Global Operator
  • Rockville Center, NY

Aer Lingus Vacation Store Reviews & Ratings 94% Recommend

4.3 out of 5
Excellent 130 Great 56 Average 36 Disappointing 8 Terrible 6
4.3 Guide:
4.3 Activities:
4.3 Lodging:
4.3 Transportation:
4.3 Meals:

Tour Reviews



Thank you Ayana and Jared! July 2019

  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
From panic to success!
Had some issues with getting my trip rescheduled after a family emergency . Ayana & Jared were most helpful in getting it resolved and helping straighten out the confusion. I look forward to my new travel plan with the company.
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Does Not Recommend

Impossible to get in touch with anyone… April 2019

  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0
Impossible to get in touch with anyone there by phone without a minimum 30 minute hold! Amazing no one ever figured out how to have the caller leave a call back number to be reached in turn when staff is available. Ridiculous way to operate "customer service."
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My wife and I just returned from a 10… February 2019

  • Value 3.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0
My wife and I just returned from a 10 day Ireland Castle tour and were disappointed in two of the castles, Bunratty and Dunboyne. They are hotels only and not the original castle as indicated on the ad. They don't fully explain the rental car insurance which we ended up paying $700 dollars additional for although the Enterprise staff were great to deal with. All the hotels were pleasant and we had no issues with the staff only the AerLingus misrepresentation of the castle trip. Also, don't bother calling the 800 number unless you have time to sit on hold for a minimum of 30 minutes.
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Does Not Recommend


  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Pay, coworkers, management, archaic systems, benefits, unresponsive 'HR Team' AND travel deals - This company is a joke. They laid off me and about 15 others out of nowhere and made us sign a 'release of liability' before they'd give us our whole weeks worth of severance, just to put up help wanted ads TWO MONTHS LATER...

The whole reason they weren't 'meeting their 2018 numbers' (The excuse for the lay offs) was because they replaced their systems during high season with a system that doesn't work!!! Read the reviews for Great Value Vacations - Same company, you'll see how many people were told 'our systems are down we cant help you book anything' for MONTHS.. we lost hundreds and hundreds of customers and they decided laying off 10-15 people was the answer... leaving is all in the dark to fend for our families out of the blue.

Myself and many others that were let go know the truth, they wanted to clean house and get new blood in there so fed us all excuses, gave us the least they could to get rid of us and boom... done.

Had numerous occasions where I couldn't get any response from 'HR'. Their HR department is ONE PERSON who has an accounting degree... he's a 26yr old cocky brat that they threw into the position to handle 'HR Matters' because they had noone else. You can almost guarantee you'll either wait weeks for a response or if you do get a response, he'll have an attitude and what you need will be done incorrectly! And the 'commission'? They only give it to you if they feel like it that month!

So, basically we weren't the cool crew so they let us go, took a couple of months and now they are 'rehiring'. They are a joke.

As far as a travel company, they have no idea what they are doing. Their other brand 'Perfect Escapes' went out of business and we were instructed to 'not mention this to customers that have already booked under that brand'... noone in the company has experience working as either a wholesale travel company or a travel agent yet when someone who knows what they are doing comes in, they promote the 20 year olds that talk to customers on the phone like they are their 'homies' - 'Oh yea, bro, I vape, what piece do you use?' And cursing 'sh** and a** like its funny to speak like that in a professional setting. Need help? Theres a 50/50 chance you’ll wait on hold for 45 minutes just for their crappy workers to hang up the call because they don’t want to be bothered. I can’t even tell you how many times I’d get a call from an angry customer saying they had been dosconnected MULTIPLE times and now I get the angry person and have to deal with that.


This company offers cheap travel and thats what you get. The lowest end of the lowest, the cheapest plane tickets that dont include bags or seats, hotels out of the way and dirty and half of the time the trip isnt even available for the price advertised. And even if it is, you more than likely have to add additional services to complete the trip which ends up costing more than if you had done it yourself. I have been in the travel industry for over 15 years, THIS IS NOT THE WAY TO GO. THEY DONT CARE ABOUT EMPLOYEES OR TRAVELERS!!! All they care about is money!
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Did not want to leave! May 2018

  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
Did not want to leave!
We booked a 10 day drive yourself Ireland castle vacation through Aer Lingus. The whole vacation was just fantastic. Booking the package through Aer Lingus made everything super easy. Customer service was a great help before we left, answering all of our questions. The car rental at Dan Dooley Car was quick and easy. As well, we had no complications at any of our check-ins. It really left us just to sit back, relax, and enjoy our vacation. We plan on returning to Ireland and will be using Aer Lingus again.
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The staff were very helpful April 2018

  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
The staff were very helpful; we had some problems, but were resolved.
The package we purchased was excellent in value and a good trip for both of us.
I will use the AerLingusVacationStore again.
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From Aer Lingus Vacation Store

Aer Lingus Vacation Stores offers travelers complete flexibility to choose the perfect vacation to Ireland that suits their needs. Choose from independent vacations, escorted tours, golf vacations, hotels, castles, city vacations, luxury getaways, golf or build your own vacations at the best price guaranteed. No matter what type of dream vacation you are looking for, Aer Lingus Vacation Store can do it all!


  • United States Tour Operators Association


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