Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Audley Travel

4.9 | Excellent
  • 98% Recommend
Service Level
  • Standard
Type
  • Global Operator
Established
  • 1996
Headquarters
  • Boston, Massachusetts, United States
Trips
  • 495

2,735
Audley Travel Reviews & Ratings 98% Recommend

4.9 out of 5
Excellent 2,572 Great 96 Average 20 Disappointing 18 Terrible 29
Value:
4.9 Guide:
4.9 Activities:
4.9 Lodging:
4.9 Transportation:
4.9 Meals:
4.9

Tour Reviews

DK

Does Not Recommend

Fighting for refund..hoping that Audley is the company I thought they were May 2020

2.0
  • Value 2.0
  • Guide 2.0
  • Activities 2.0
  • Lodging 2.0
  • Transportation 2.0
  • Meals 2.0
**Refunds must be issued for trips that are cancelled. It is not ethical to hold thousands of dollars as a "credit" under these conditions.** I was initially so pleased with Audley in booking my dream trip to Italy this summer. Then...a global pandemic hit. Not only am I disappointed that my summer trip can't happen and may not even be possible in the foreseeable future, but now Audley is claiming their right to keep my deposit. Tourism is halted, and will change dramatically even as things reopen. No guarantees can be made regarding flights, hotels, attractions, tour guides, or even that Audley will survive the change and losses. These are far from normal circumstances and booking agreements should not apply. A reputable company worth coming back to should honor my request for refund. If they have any chance of me traveling with them in the future, then they will. I am extremely unhappy that I should have to argue for the return of MY money for services NOT provided, or even possible, given the unstable and unprecedented circumstances.
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n

Recommends

Great company and expert service. May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We have been so disappointed to lose a wonderful trip to Vietnam and Cambodia due to Covid 19. We should have been home by now with wonderful memories. Since we began our planning in Spring 2019, Audley have been brilliant to deal with. Sean Pike Lock spent a lot of time with us at the outset perfecting our itinerary and understanding our needs; he was great to deal with. Since our postponement, matters have been sorted out by Ross Cleary who has also been equally great to deal with. We can’t thank everyone enough for all of their assistance. I’m sure the travel industry will get through this and the strongest and best companies will survive. Audley and their team deserve their reputation for quality both in meticulous planning and for working through a crisis. Can’t recommend them highly enough! “We’ll meet again!”
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MA

Does Not Recommend

Its a shame that they show no consideration to their elderly customers they own money to May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
It's a shame that their attention to detail does not expand to honoring their contractual T & C and expedite my wife and her three friends £33,000 plus refunds for the holiday to the Galapagos Islands that can no longer take place.

M J Allen
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FG

Does Not Recommend

I have been trying to get a definitive… April 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
I have been trying to get a definitive answer from Audley asking if they are honouring their refund policy on cancellation of bookings. All I get is a stock answer. All I want is a yes or no answer. I am very nervous about paying outstanding balance if all they are offering is a voucher. I believe they should be offering a full refund if they cancel the holiday, not a voucher.

Come on Audley come clean and answer the question please, with a YES or NO
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PP

Does Not Recommend

Poor communication April 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
I have now been waiting over five weeks for my full refund from Audley, ( they cancelled not me)
Despite numerous emails, promises and excuses I still await my money... I fully get the current situation but I too am self employed and have lost numerous contracts and would appreciate the money back in my account as quickly as they took it .. too much to ask??? Come on Audley I would expect better from a premium travel company....
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PH

Does Not Recommend

Refund not paid for cancelled holiday April 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
My holiday was cancelled, and despite having been repeatedly promised a refund of the amount, there have been excuses week after week as to why this has not been paid. This is not how a trustworthy company operates.
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From Audley Travel

Our trips don’t come off the shelf. There’s no set recipe. Each itinerary is tailor-made down to the finest detail, built around your tastes and interests. Quite simply, we listen to what you want and then carefully design an individual trip to match, working to your budget and with an absolute commitment to quality.


We have experts for each and every one of our destinations, with the knowledge that comes from having visited many times or even lived there. Our specialists will design a trip around you, show you the highlights from a different angle, and introduce you to places and experiences that others might miss.

Associations:

International Air Transport Association
Adventure Travel Trade Association
United States Tour Operator Association

BBB Acredited Business
African Travel Tourism Association

Awards:

 

See All Audley Travel Trips >

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