Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

CheapCaribbean.com

1.5 | Poor
  • 25% Recommend
Service Level
  • Luxury
Type
  • Regional Expert
Headquarters
  • Parkway Addison

4
CheapCaribbean.com Reviews & Ratings 25% Recommend

1.5 out of 5
Excellent 0 Great 0 Average 1 Disappointing 0 Terrible 3
Value:
1.5 Guide:
1.5 Activities:
1.5 Lodging:
1.5 Transportation:
1.5 Meals:
1.5

Tour Reviews

N

Does Not Recommend

FRAUDULENT SITE April 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Unfortunately, we have to give a star to enter a review. I wish I could give NEGATIVE STARS.

Due to Covid-19 we were unable to go on our honeymoon, let alone get married. We tried for weeks to reach someone, but waited on hold for hours, only to be hung up on WHILE WAITING ON HOLD. When we finally were able to reach someone, they. put us on hold and then HUNG UP ON US.

These people never wanted to even talk to us. They just KEPT our money!!! THEY WERE THE ONLY COMPANY WHO DIDN'T ACCOMMODATE TO THE CURRENT ISSUE. They also did not even speak to us regarding our booking. We have been calling for a month now. WHAT THEY ARE DOING IS ILLEGAL.

BE ADVISED, THEY HAVE ALREADY BEEN INVOLVED IN LAWSUITS.

DO NOT BOOK WITH THEM. THEY WILL JUST STEAL YOUR MONEY!!!!!
Read more

VW

Does Not Recommend

Worst customer service experience March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Worst customer service experience. I tried to book a trip a few days ago the agent (Amanda Surkin) that answered the phone told me that I needed to book my reservation with her but that she would only be in the office for 30 minutes but I would be able to contact her via email. I sent her the detail reservations and requested she tell me what my deposit would be so I could call her and complete the transaction on a record line.She took 72 hours to respond to me, at which point the cost of the trip increase by $600. She took no responsibility for it and didn't even try to apologize. I'm extremely disappointed with the experience.
Read more

VW

Does Not Recommend

Worst customer service experience March 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Worst customer service experience. I tried to book a trip a few days ago the agent (Amanda Surkin) that answered the phone told me that I needed to book my reservation with her but that she would only be in the office for 30 minutes but I would be able to contact her via email. I sent her the detail reservations and requested she tell me what my deposit would be so I could call her and complete the transaction on a record line.She took 72 hours to respond to me, at which point the cost of the trip increase by $600. She took no responsibility for it and didn't even try to apologize. I'm extremely disappointed with the experience.
Read more

M

Recommends

You can trust them as far as not being … January 2018

3.0
  • Value 3.0
  • Guide 3.0
  • Activities 3.0
  • Lodging 3.0
  • Transportation 3.0
  • Meals 3.0
You can trust them as far as not being a scam website- however I have never dealt with worse customer service. I got better rates and service at bookit but. I wouldn’t have been so upset if cheapcarribbean would actually just get back to me! This is a problem you definitely don’t want to happen on your vacation, god forbid there be an emergency! I would just call to book if you HAVE to use it.
Read more

From CheapCaribbean.com

We believe that travel is life-changing. That’s why we show up every day to share our passion for travel to create beach utopia for all. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers. But that’s just the tip of the beachberg. To see more about our company, our people, and our culture.

Associations:

  • United states Tour Operators Association

 

See All CheapCaribbean.com Trips >

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