Premier
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Goway Travel

4.6 | Excellent
  • 97% Recommend
Type
  • Global Operator
Established
  • 1970
Headquarters
  • Toronto, Canada, North America
Trips
  • 1,995

3,134
Goway Travel Reviews & Ratings 97% Recommend

4.6 out of 5
Excellent 2,276 Great 590 Average 170 Disappointing 45 Terrible 53
Value:
4.6 Guide:
4.6 Activities:
4.6 Lodging:
4.6 Transportation:
4.6 Meals:
4.6

Tour Reviews

EW

Recommends

My Goway Travel Advisory May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
My Goway Travel Advisory, Jaclyn, was absolutely fantastic! She went above and beyond! She was always available and ready to assist every step of the way. Goway should count their blessings that they have such a fabulous employee! Thank you Jaclyn.
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L

Recommends

I have used your service for 14 years May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
I have used your service for 14 years, for 14 trips to New Zealand. Our agent has always been Carolyn Bell. I saw some of these negative reviews and had to jump in and say that the service has always been fantastic. They were fabulous in getting us out of Christchurch after the 2010 earthquake.

Every time I have contacted them they been responsive and kind. I have never had any serious issues with a hotel. Yes, some may have had the odd stain on the carpet, but I don’t expect them to redecorate after every stay!! They clean, safe in decent areas of whatever town were visiting.

Every time I ask for something (like extra time between flights) Caroline does what she can. If something can’t be done , she explains why. I’ve always had great communication with Goway.

While it looks like we won’t be able to get to New Zealand this year, as soon as we are allowed to, we’ll be contacting Goway and Carolyn again!!

Thanks, Lisa
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BM

Recommends

We fell in love with New Zealand May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
We fell in love with New Zealand - and the travel process was stress free! Alice was our agent who was always helpful and quick to respond. In the beginning we went into planning the trip with a few ideas of what we wanted to do with our time in NZ but having never traveled there, we had no idea on where to stay, how to travel, etc. We gave our wish list to Alice who put together an amazing self drive tour through both islands over three weeks! Those were the BEST three weeks of my life. The itinerary was detailed, all accommodations/hosts were top notch, and the billing process was extremely easy. The only problems throughout our time in NZ was weather issues and road closures. Even when Alice was out of the office, I was able to communicate quickly with other agents as to what to do and dealing with refunds on excursions that were cancelled due to weather. I was extremely impressed. I will definitely be traveling through GoWay on my next bucket list vacation!
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KJ

Recommends

The billing process and a shout-out to Alice May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
Our only complaint about GOWAY is the billing process. We paid a deposit for our last trip in September 2019 and the remainder in January 2020. It would have really helped if instead of just getting an e-mail saying we needed to pay the balance if you could send out via e-mail an actual invoice for the balance. We usually pay the balance via cheque and get a extra discount - that discount could be included on the invoice so it is clear how the much the balance is.

We can only say great things about Alice who went above and beyond to help us.We were in Australia when the pandemic got to the stage we needed to come home sooner than originally planned. Alice got us seats on the second last flight from Brisbane to Vancouver and even got us aisle seats. Though it was extremely stressful for us as borders closed, airlines were announcing they were suspending flights, our arrangements were made, tickets sent to us and all was well.It was so reassuring that Alice got back to us very quickly though we understand she was supposed to be on leave.It was obvious to us from times on her e-mails to us she was working tons of overtime to get us and other GOWAY customers home. Other travellers we met who did not book through GOWAY had horror stories to tell about even trying to reach airline customer service via phone to change travel plans.We tell everyone it is worth booking with GOWAY and will do so again when we can spread our wings again.
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5-DJS-A

Recommends

Our trip was amazing! May 2020

4.0
  • Value 4.0
  • Guide 4.0
  • Activities 4.0
  • Lodging 4.0
  • Transportation 4.0
  • Meals 4.0
By and large our trip was amazing. We were away for five weeks and our accommodation was fabulous except in Chiang Rai where the hotel was very dated. And we really would have had a hotel with a pool in Phnom Penh. Most of the guides were good except for our guide in Bangkok who was very difficult to understand.
Read more

KP

Recommends

It was a pleasure working with the… May 2020

5.0
  • Value 5.0
  • Guide 5.0
  • Activities 5.0
  • Lodging 5.0
  • Transportation 5.0
  • Meals 5.0
It was a pleasure working with the staff at Goway Travel. They listened to what we were looking for in our tour and provided options for us to choose from.
It would have been a fantastic trip, too bad Covid 19 interfered. They worked with us and we were able to get all our deposits back so that we can plan to do the trip when it becomes safe to do so.
Would I use them again, sure would
Read more

From Goway Travel

Goway Travel, operating since 1970, has been providing unforgettable travel experiences for travellers from all walks of life. We are North America's leading travel provider to Australia & the South Pacific, Asia, Africa & the Middle East, Latin America & Antarctica, the world’s most Idyllic Islands and UK-Europe.

Privately owned by the Hodge family (all four of whom work in the business), we have a global presence with our head office in Toronto and branches in Vancouver, Los Angeles, Sydney and Manila which employ over 250 specialist staff.

Associations:

United States Tour Operators Association, Association of Canadian Travel Agents

Awards:
  • Valued Partner Award from The Children's Wish Foundation of Canada
  • Silver Magellan Award Winner
  • Readers Choice Award Winner
  • Opal Award Winner
  • International Brochure of the Year Award
8 days
 
Value (3*)
Physical :
From: $ 4,758
 

See All Goway Travel Trips >

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