Preferred
Has very high quality customer experiences and demonstrated commitment to responsible travel practices. read more

Intrepid Travel

4.6 | Excellent
  • 95% Recommend
Service Level
  • Standard
Type
  • Global Operator
Established
  • 1989
Headquarters
  • Melbourne, Australia
Trips
  • 1,693

3,597
Intrepid Travel Reviews & Ratings 95% Recommend

4.6 out of 5
Excellent 2,689 Great 630 Average 121 Disappointing 55 Terrible 102
Value:
4.6 Guide:
4.6 Activities:
4.6 Lodging:
4.6 Transportation:
4.6 Meals:
4.6

Tour Reviews

dp

Does Not Recommend

Intrepid investigation form May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Use a browser to search on “Intrepid Travel Refund Investigation” It will take you to a website for a law firm with consumer attorneys investigating Intrepid complaints. There is a form to complete if you wish to participate. This is usually the first step in filing a class action lawsuit.
Read more

Ro

Does Not Recommend

Corrupt company....Beware! May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Please beware of this company and read other reviews. Due to the COVID, this company cancelled our Morocco trip which was in Sept, 5 months prior to the trip. They stalled on our refund but decided to charge us a 15% charge for their time. Their terms stated that they would provide us a 150% credit if they cancelled which they refused to honor. They said “that most people were happy with 110% instead.” This is a shady crooked company. There are too many other reputable companies out there—check them out first. I’m so glad that I didn’t let this company pull something like this mid travel!
Read more

GG

Does Not Recommend

- 15% non refundable - Rubbish May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
15% non refundable and not able to be itemised - absolute rubbish. Oh and that is after being called out for their initial stance of NO REFUNDS.

They should read the terms and conditions that THEY write.

Never book with them again
Read more

J

Does Not Recommend

Prove your 15% charges with itemised costs May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Intrepid can’t just arbitrarily come up with 15% as a charge for “unrecoverable costs”.
They need to itemise these costs to make sure travellers know that indeed 15% of their money is actually being paid to the people they say they are paying it to.
I doubt very much if any tour guide is still employed by Intrepid around the world. I need to be assured that MY money is actually going to my Croatia tour guide – I doubt it.
As for accommodation/transport “costs” Intrepid paid on my behalf to any hostel/pensionne/vehicle company etc in Croatia, these payments would be recoverable by Intrepid as per any deposit T&Cs. After all, I never got to Croatia! And I was TOTALLY refunded my AirBnB deposit for accommodation in London in May as well as a Hertz car rental booking in France in May.
So I’m afraid that this is just Intrepid retaining an arbitrary figure of my money, to save them from going bankrupt. Bit like how they changed their T&Cs mid-pandemic! If they do go broke we will all get nothing!
ALL their ‘cut and paste’ replies here, and indeed to everyone on their website, are just not doing it for me.
I’m not interested in a credit of 110% – this is ridiculous – when I CAN travel again, the cost of my tour will be twice as much as I paid in 2019 and 110% won’t come close to covering the (if I’m allowed to travel) 2023 price.
They are just waiting for all of us travellers to give up, roll over and take the refund less 15%.
And again, where is Intrepid’s insurance company in all of this?????? It is them that should be covering Intrepid’s "unrecoverable costs", not me ... I'm not a bank ... that is why we pay insurance premiums ... to cover exactly this situation.
I won’t be using Intrepid again.
Read more

MJ

Does Not Recommend

Profiting in a pandemic May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
Any company that takes advantage of their customers during a pandemic should be ashamed of themselves. First, changing their terms and conditions to punish people who paid for their trips upfront. Then, quickly back-pedalling under the guise of 'caring' for their customers when in actuality they panicked about the backlash.

They then say they will offer refunds for trips they have cancelled... but by withholding huge chunks of people's hard earned money stating 'unrecoverable costs' without actually providing tangible evidence of what these costs are.

Intrepid had plenty of foresight into this situation and many trips they cancelled have, or still have, months until they were due to take place... how could there possible be unrecoverable costs? The script that the customer service team have to use to explain these 'unrecoverable costs' is so manipulative and ambiguous. They outright state they can't provide line-item breakdown of costs incurred. That's because there is none.

To add insult to injury, the customer service team are simply spewing scripts out to every unhappy customer. They are simply ignoring our queries and concerns, evident in the email responses answering nothing in particular. Such a ridiculous business decision - most people will take their refunds and when everything goes back to normal, spend that cash elsewhere.
Read more

SA

Does Not Recommend

Very Disappointed! May 2020

1.0
  • Value 1.0
  • Guide 1.0
  • Activities 1.0
  • Lodging 1.0
  • Transportation 1.0
  • Meals 1.0
May 15, 2020
Intrepid, thank you for your prompt reply (see below). I prepaid approx. $12,300 CAD in Nov. 2019 for three trips commencing March-June 2020 (cancelled due to COVID-19). You offering me a 78% or $9600 CAD refund for the three trips isn't acceptable. I will take a maximum loss of 3-4% or $375-500 CAD (not 22% as you suggested to my agent). Between my 3-4%, agent fees and insurance coverage, your insurance coverage, supplier insurance, government assistance reliefs for your business and employees along with your company profits; WE CAN ALL SUPPORT! ("That’s why we’re asking you to consider taking a credit and supporting Intrepid and all our staff and suppliers around the world instead"). I'm not confident that 50% credit for two trips and 110% credit for one trip also isn't an acceptable option as world wide travel, restricted entry/exit into countries and quarantaine policies are an unknown for the next 18-24 months. I don't want to lose the 210% or $7800 CAD in travel credit if I'm not able to travel within the two year window you've suggested. Please contact me or my agent to discuss at your earliest convenience as this is now exceeded 60+ days of negotiation.

Intrepid wrote May 14, 2020
Hi Shafiq, we're sorry your trips was suspended due to COVID-19 as we appreciate all the support you have given us over the years we hope you can get travelling again soon. This is a tricky and rapidly evolving situation for everyone. We have genuinely been doing our best to balance the needs of our staff, customers and partners. As you booked through a travel agent, they have their own set of booking conditions. We have refunded all agents in line with original booking conditions and they then pass the money (or in some instances credit details) onto you.

When you book an Intrepid tour you are not just booking one homestay or one local tour - a typical 2-week tour is made up of dozens of different elements. We hope you can appreciate that it is not possible for us to itemise every element of these unrecoverable costs for each trip and customer. The unrecoverable costs deducted from your refund will only partly cover our expenses too. That’s why we’re asking you to consider taking a credit and supporting Intrepid and all our staff and suppliers around the world instead, but we know some customers will need their refunds (paid in line with their original booking conditions).

You can read more in this blog post from our CEO, which further explains the dilemma that Intrepid and other travel companies face right now: Thank you so much for your support.


I booked and paid in full for 6 tours with Intrepid in 2019-20 of which 3 were cancelled due to COVID-19. With no vaccine on the horizon (18-24 months), holding a travel credit of $11,000 Canadian would result in a loss of money and travel credit. I'd appreciate a full refund for the 3 trips that were not taken. Intrepid management offered refunding 65% and keeping 35% which isn't an unethical business practice that isn't even in line with industry standard. I paid for a service in full in November 2019 with no hesitation and am deserving of a full refund for service not rendered. Please consider my travel loyalty to your company and consider a full refund in an expedited fashion (my travel agent and I have been in correspondence with you since early March 2020).
1. Vietnam 2019 completed
2. Cambodia November 2019 completed
3. Sri Lanka February 2020 completed
4. Japan March 2020 COVID-19 cancel
5. Central Asia May 2020 COVID-19 cancel
6. Central Europe June 2020 COVID-19 cancel
Read more

FAQ

Are flights included?
No, however Intrepid’s agents can help you find the best fares and routes to get to and from your destination.
Are kids welcome?
Intrepid has several Family Trips, where children under 12 are welcome. The age minimum varies based on the kinds of activities included in the trip. On all Intrepid trips, the age minimum is usually 15 with a parent or guardian present. Overland tours require that travelers be 18 or older.
What kind of luggage should I bring?
Bear in mind that on most Intrepid trips you will be required to carry your own luggage. So pack light - backpacks are recommended or an easily transportable small to medium sized suitcase.
Do I need Travel Insurance?

Yes. Most tour companies require you to have travel insurance, which covers medical emergencies, cancellations, lost luggage, and other unforeseen circumstances. There are many options for travel insurance, and Intrepid recommends Travel Guard, which you can purchase through them during the booking process.

Does Intrepid have a loyalty program?

Yes! If you take 9 small group trips with them (single day and Urban Adventures don’t count), you will be rewarded with $1,800 (USD or equivalent in your local currency) toward your next trip with Intrepid Travel.

From Intrepid Travel

The Intrepid Travel Experience

If you’re looking for adventure, you’ve come to the right place. For the past 25 years, we’ve been taking small groups of travelers on unforgettable trips around the world. What makes them unforgettable? Take a look for yourself and discover the Intrepid experience.

Our travelers have three styles of tour to choose from: Basix, Original and Comfort. Each has a different level of inclusions and accommodation, but all have unforgettable real life experiences as part of the package. Travellers can also choose themed trips, such as Family, Sailing or Food, to suit their interests.

Our group size has an average of just ten travellers, which allows us to get off the beaten track, use local accommodation and transport, and really get to know the culture. It also ensures we are contributing to the local economy; by choosing local suppliers we were able to keep AUD 60 million in local economies in 2012. We’re also working hard to reduce our carbon footprint and were the first in our sector to introduce carbon offset trips. This, along with our many corporate sustainability activities, has meant we’re one of the travel industry’s leaders in responsible travel.

Why Intrepid?

  •   Small groups - average of 10 people per trip
  •   Sustainability - pioneers for the industry
  •   Local leaders - authentic perspectives
  •   Local transport - get close and personal
  •   Local accommodation - experience real living
  •   Intrepid travelers - like-minded companions 

History

Intrepid Travel has come a long way since its beginnings in 1989. From two university friends, a typewriter and a kitchen desk, it is now a proud member of PEAK Adventure Travel Group Limited, taking over 100,000 travellers every year.

Intrepid Travel is part of PEAK’s Intrepid Group of companies, alongside leading small group adventure companies Peregrine, Geckos, Peregrine Reserve, Adventure Tours and The Adventure Company.

Despite growing into a global business with over 1,000 staff based all over the world and over 800 different trips across every continent, we’ve remained devoted to the same grassroots values and responsible travel philosophies that we had at the very beginning.

Values

On every trip we operate and in every interaction we have with a client, supplier or local, we live our core values everyday:

  • Integrity – Doing the right thing
  • Responsible – Think global, act local
  • Growth – Stakeholders in our own success
  • Innovation – Thriving on new ideas and embracing change
  • Fun – It’s engrained into who we are and what we do
  • Passion – We are inspired by the work we do and the trips we offer

 

Associations:

United States Tour Operators Association (USTOA).

Awards:
2013: Thailand Green Award at ITB in Berlin
2012: Winner, Preservation Category, Conde Nast Traveler World Saver Awards
2010: Winner, Global Tourism Business Award, Tourism for Tomorrow Awards

Trips & Specials

View all the latest travel deals from Intrepid

12 days
Small Group Tour
Value (3*)
Physical :
From: $ 1,995

Highlights

  • Get the lowdown on regional Vietnamese cooking in local homes and visit authentic markets.
  • In Hanoi sample northern specialties like pho, bun cha and the golden-yellow xoi xeo (sticky rice with mung bean and fried onion), visit a hidden tea house and learn from a master rice wine maker.
  • With two nights in Hoi An, there's plenty of time to take in magic of this standout destination. Watch traditional noodle making and visit a culinary village for a cooking class with a local chef.
  • The Vietnamese people are some of the most welcoming in the world. A homestay on the Mekong Delta allows you to experience their hospitality, learn their kitchen secrets and get an insight into rural life.
  • No trip to Vietnam is complete without some history lessons. Visit the Imperial Citadel in Hue and the War Remnants Museum in Ho Chi Minh City.
More

Highlights

  • Explore Myanmar's unspoilt paradises and remote locations, yet to be discovered by mainstream tourism
  • Anchor in the calm waters surrounding local islands, where you can kayak, paddle board and snorkel among stunning marine life
  • Disconnected from the rest of the world, this is the ultimate relaxation holiday. Indulge in freshly prepared meals and loll around in a bean bag as you enjoy spectacular sunsets, and maybe even sleep out on deck under the stars
  • Sit back and soak up some of the best beaches in the world, and enjoy a barbecue on a secluded stretch of sand with fish caught fresh that day
  • Embrace the special experience of interacting with the nomadic seafaring community of the Moken
  • Enjoy the luxury of a superior 46-foot catamaran, with spacious common areas and comfortable cabins and bathrooms. Leave your sleeping gear and beach towel at home, as all of this is provided for you
More

Highlights

  • What better way to see the historic towns, protected forests and stunning islands of Croatia’s Dalmatian Coast than aboard a private yacht? All aboard for a week in paradise
  • Explore beautiful Split, where tradition, modernity and a variety of European influences come together. A visit to the Diocletian’s Palace reveals some of the Adriatic Coast’s most important surviving Roman buildings
  • Bliss out on Brac’s world famous Zlatni Rat beach, a spit of white sand jutting out into turquoise waters
  • Opened to the public only in 1989, the island of Vis boasts coastal scenery and a military history just waiting to be discovered. Also, the local vugava wine is rather nice
  • Stari Grad, Hvar’s Old Town, is quite literally one of the oldest towns in Europe, and a charming one at that. It provides a great base from which to explore the island
More
30 days
Small Group Tour
Value (3*)
Physical :
From: $ 4,225

Highlights

  • This combination trip includes trips in Vietnam & Cambodia that are some of the most popular in the entire Intrepid range
  • Travel by boat, train, plane, private minibus, taxi and even on the back of a motorbike!
  • Angkor Wat. Need we say more? As well as a guided tour, you’ll also have a pass to cover your whole time in Siem Reap so you can explore this incredible temple complex as much and as often as you like
  • Settle in for the night and experience overnight train journeys, starting from Hanoi and Bangkok and waking up ready to head out and explore Chiang Mai and Hue
  • The two day boat journey down the iconic Mekong River passes incredible rural scenery and is one of the must-dos to truly experience South East Asia
  • Discover the mysterious beauty of the Lao jungle as you walk side by side with recently rescued elephants on stroll through their natural habitat
  • Sample local food wherever you go, from a seafood dinner on Halong Bay, street snacks at markets, a meal at a buddhist nunnery, coconut candy and tropical fruits in the Mekong Delta, and dinner at KOTO restaurant
  • The perfect blend of included sights and free time to make your own discoveries in some of our favourite destinations, like Hoi An and Luang Prabang
  • Discover Kampong Luong and the countryside around Battambang with a visit to a floating village and a bike ride around farms and cottage industries
  • Have expert advice on hand the whole way with an experienced local leader to help you get the best out of your time in South East Asia, like Channa: https://www.intrepidtravel.com/adventures/channa-intrepid-leader-cambodia/
  • Travel from Vietnam to Thailand, experiencing the contrasts between three of the regions most fascinating countries
More
 

See All Intrepid Travel Trips >

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